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Randy Ralston
Mar 54 min read
If Financial Education Is Your Mission, Why Are Your Members Still Broke?
Credit unions love to talk about financial education. It’s a core pillar in your charters, your marketing campaigns, and your community...
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Randy Ralston
Feb 254 min read
Creating Community Connections: Providing Personal Touch in a Digital First World
The Power of Member Surveys Remember when your local credit union felt like a true community hub? When tellers greeted you by name, asked...
59 views
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Randy Ralston
Feb 134 min read
Exorbitant Fees Are Driving Your Members Away—But You Already Know That...
Let’s talk about overdraft fees. Not in the polished, corporate-friendly way where we pretend they’re just a minor inconvenience, but in...
42 views
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Randy Ralston
Sep 25, 20244 min read
BNY Mellon and Crypto Custody: What It Means for your Credit Union
In the world of finance, certain facts are almost too big to wrap your head around. Here’s one: BNY Mellon, has nearly $50 trillion in...
273 views
1 comment


Randy Ralston
Sep 3, 20245 min read
Novel Products, Novel Risks
The financial industry is no stranger to risk. Risk produces YIELD, and it turns out that responsible risk maximizes margins. This ... is...
54 views
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Randy Ralston
Aug 19, 20246 min read
Digital Assets and the Future of Finance – A Case Study with St. Cloud Financial Credit Union
Digital assets are no longer the future; recently becoming an important voting bloc , they aren’t just here to stay, they may determine...
166 views
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Randy Ralston
Aug 12, 20242 min read
Why We’re Betting Big on Innovation: A Challenge to the Credit Union Industry
Let’s cut to the chase: the credit union movement has reached a pivotal moment. The world around us is changing at breakneck speed, and...
65 views
1 comment


Randy Ralston
Dec 28, 20232 min read
Data vs Dollars: Bridging TradFi & DeFi in the Era of Streaming Money
The financial landscape is rapidly evolving, ushering in the era of 'streaming money' and digital assets. With the advent of FedNow, the...
121 views
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Randy Ralston
May 30, 20232 min read
Navigating the Complexities of a Core Conversion: 3 Key Ingredients to Success
When it comes to a core conversion, as with any complex change management event, your FI faces numerous challenges. Our many credit union...
87 views
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Jess Fongemie
Feb 24, 20233 min read
Keeping you on the map in the evolution of money
As the competitive landscape shifts from traditional electronic transactions to modern digital engagement, and money merges with the...
56 views
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Jess Fongemie
Sep 16, 20224 min read
Designing Digital Differentiation
“Blockchain technology is going to rewire all financial services.” [1] “The blockchain is the financial challenge of our time. It is...
75 views
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Jess Fongemie
Aug 12, 20224 min read
Local FI’s ‘Trade Deadline’
If you’re a sports fan, you may know that Major League Baseball’s trade deadline just passed. Each season as the deadline approaches,...
52 views
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Jess Fongemie
Aug 4, 20224 min read
Innovation doesn't sleep, and neither should your strategy!
While attention is diverted by the cost of cash at the Fed window, a truly existential threat remains closer to home. Peril is lurking at...
51 views
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Jess Fongemie
Jul 26, 20226 min read
As the economy retrenches, will consumers’ expectations for innovation & digital services recede too
In a word: No! Alternative: ((Don’t hold your breath!)) or.. ((Not damn likely!) It’s no secret, our industry is being forced to innovate...
74 views
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Jess Fongemie
Jun 24, 20224 min read
Strategy Protection- From Buzz Words to Bad**s Operations
When you invest in industry conferences, what do you expect in return? Education and Entertainment? Are you hoping to see the ‘latest and...
40 views
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Jess Fongemie
Jun 23, 20225 min read
Remaining Relevant to the Core in the Revolution of Currency & Community
What do core data, core processing, your basic business operations, and your strategic plan have to do with digital currency and...
37 views
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Jess Fongemie
Jun 9, 20225 min read
The Digital Revolution of Money has Arrived
“You’ve Got Mail.” Do you remember when electronic mail (email) became mainstream? In the 1990’s email was a novelty. Almost immediately,...
68 views
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Jess Fongemie
Mar 24, 20225 min read
Capitalizing on Currency in your Community
Money is morphing and financial literacy now requires an increased understanding of the revolutionary, rapidly evolving terms and...
68 views
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Jess Fongemie
Jan 6, 20224 min read
Metaverse—You’ve heard the word lately. What does it mean?
Is it just another tech buzzword? Marketing jargon? A new dimension of reality? Is metaverse relevant to community FIs? “The money...
64 views
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Jess Fongemie
Dec 14, 20214 min read
Old Practice versus Next Practice
Relationship Building in the Digital Age As you’ve tuned into your favorite TV show, streaming service, or sports game recently, have you...
52 views
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